Support
Support Ticket
Request help and track an issue from submission through resolution.
Use Support Ticket when a problem or service request needs an owner and a trackable outcome.
Common use cases
- Create a ticket with a subject, category, priority, and description.
- Add evidence such as screenshots or files when supported.
- Review assignment, comments, status, and resolution.
- Manage team tickets in a list or board view when permitted.
Include the observed behavior, expected behavior, impact, and steps to reproduce when reporting a problem.